Recent studies in behavioral science, as explored in Nancy Harhut’s book “Using Behavioral Science in Marketing,” offer valuable insights for crafting effective compliance messages
What can Compliance Officers learn from Marketers? Read More »
Policy and Procedure Makeover This is a continuation of the article Why Do You Do What You Do? The Heart of Internal Control. I believe that the key to effectively managing what I call the “Known Known” risks (risks that we already know the cause and effect and the required controls [domain of best practice]) depends
Why Do You Do What You Do? – The Heart of Internal Control (Part 2) Read More »
In the course of my work as a risk manager, I get to ask a lot of questions from business/process owners to assist them in assessing and modifying their controls. One of the many questions I often ask is, “Why do you do what you do?”, and some of the responses I get often are “that
Why Do You Do What You Do? – The Heart of Internal Control (Part 1) Read More »
Imagine driving to work on a busy Monday morning hoping to beat the early morning Lagos traffic to attend your usual 7.00 a.m. meeting. Your phone rings and you see it is a call from your boss, on picking up the call ,you are stopped by a traffic officer and the following discussion ensues : Traffic
I got the above title from the hilarious video above. It shows a man and a woman who both got stuck on an escalator. They were shouting for help rather than climbing a few steps to get off the escalator. The video epitomizes what happens in a number of companies today, where many employees are
I usually start my risk management trainings with the question “why do cars have brakes” and examples of some of the responses I get include: These responses seem logical and they are correct , however, these are incomplete answers and they indicative of how people understand risk management . People believe that risk management is only to
Why Do Cars Have Brakes? Read More »
A very important part of effective decision making is understanding the context or situation of decision making . According to the English philosopher Gregory Bateson; Nothing Exists Without Context Gregory Bateson Unfortunately, a lot of decisions are made in companies today without taking cognizance of the underlying contexts and this has resulted in poor decisions;
Context is Everything Read More »
One of the biggest frustrations of compliance professionals is how to get people to do the right thing. Doing the right thing entails ensuring employees follow company policies and procedures. To achieve this , a “Tell and Sell” approach is usually adopted by communicating policy requirements to employees hoping that having the knowledge will influence
How to Improve Compliance with Hugs, Nudges, Smacks and Shoves Read More »
According to Travis Waugh, Author of Fully compliant: Compliance training to change behaviour, the mistake a number of Compliance professionals make is to target the reflective part of the brain—System 2—with definitions, policies, statistics, and other overtly rational appeals.
The Secret To Understanding How We Think Read More »
Do the posters, emails, newsletters, vignettes and training really change employee behaviour? Why do people still do seemingly stupid things despite all the awareness campaigns and 100% on-time completion of compliance training? How can we make people just do the right things? I believe these are some of the questions that often keep compliance professionals
Behavioural Compliance Read More »
